We recommend reading carefully the General Conditions and Information of AVINSA TIKALTRAVEL in order to avoid any problem or disappointment. The General Conditions and Information are part of the binding contract between you and AVINSA TIKAL TRAVEL.

1. TERMS OF CONTRACT:
With the acceptance of your booking in writing by phone or personally, an official contract between you and Avinsa Tikal Travel, becomes effective.

2. RATES AND TERMS OF PAYMENTS:

2.1 RATES
All rates given are in US$ and strictly net, if not otherwise requested. Rates are based on current costs. We reserve the right to change the rates given without prior notice. Additional Value and all other taxes assessed by the Government of the countries in which services are provided or arranged are included. Due to international currency exchange rate fluctuations and consequent risk our invoice is binding in US$.

BOOKING AND RESERVATION FEES
2.2.1 Every booking will have a nominal service charge of US $15 to cover administrative cost.
2.2.2 We inform you that any additional administration at your request, such as phone calls and faxes etc will be charged.
2.3. Terms of payment
2.3.1 For individual Travelers
2.3.1.1 Full prepayment is required 30 days prior to clients arrival unless special arrangements have been made. If the prepayment does not reach us in time we reserve the right to cancel without notice.
2.3.1.2 Additional Services (over prepaid amount) will be provided if your prior agreement is given to pay our invoice for this additional immediately upon receipt.
2.3.2 For groups the following payment policies will apply; Non-Refundable Good-Faith deposit of US$ 800 or 25% of current balance upon acceptance of offer. 50% of current balance eight weeks before groups scheduled arrival. Full payment to be received in AVINSA TIKAL TRAVEL two weeks before the group's arrival. Any additional charge incurred by the group during their stay will be invoiced and has to be paid immediately upon receipt. Rooming list due 45 days prior to arrival.

2.4 PAYMENTS
Payments should be made in us funds, checks made out to our accountant and sent to her account, in a Bank in Miami. For wire transfers add a fee of us $15. (Details on request)

2.5 CHANGE OF RATES
In some cases it is possible that the rates listed in the brochures might be changed e.g.: Changed rates of transportation (gas, etc.) Changed port/airport taxes or similar taxes levied locally. Changes and/or fluctuations of currency exchange rates.

3. CANCELLATIONS/CHANGE OF RESERVATIONS

3.1. ADMINISTRATION FEES
Before Starting of the cancellation dates (see 3.2.) we charge an administration fee of US$80 plus costs for phone calls and faxes.

3.2. CANCELLATION CHARGES
For individual traveler if a cancellation in writing is received by AVINSA TIKALTRAVEL up to 7 days prior to commencement, all funds/prepayments will be refunded in full, less the administration fee (see 3.1.) Additional cancellation charges will be levied if cancellation is received later as follows:
7 days prior to commencement: 30%
3-1 days prior to commencement: 50%
Less than 1 day prior to commencement: 80%
No refunds for "No Shows" and no refunds for unused portions of the tour.
For various services different regulations may apply (e.g. Hotel reservations, Train-Tickets, etc.) please contact us for any detailed information. Theatre/Opera Tickets etc are Non-Refundable
3.2.2. FOR GROUPS
Group cancellations will be accepted at no charge (except Good-Faith deposit US$ 800) up to eight weeks prior to arrival. Cancellations received less than eight weeks prior to arrival will be assessed the actual charges by hotels plus costs of phone calls, faxes and administration.

4. LIABILITY ;

4.1. GENERAL
As an experienced incoming Tour Operator we guarantee a careful selection and monitoring of companies being involved in your travel itinerary (e.g. Hotel, Airlines, Shipping lines, Coach Operators, Guide, etc.)
A correct information and printing of the brochure at time of printing.
The professional organization of your trip.

4.2. LIABILITY
AVINSA TIKAL TRAVEL, it's Tour Guides, its affiliates, assignees, cooperative agents etc. act only as agents for the passenger with respect to transportation and accommodation arrangements. They exercise every care possible, but cannot be held responsible for personnel injury in connection with the service of any airplane, train, automobile, carriage or any other conveyances which is used in carrying out the booked arrangements. They cannot be held responsible for delay accident, sickness, loss of personal property, strikes, armed conflicts, additional expenses due to weather, disruption of advertised schedules, refusal of visas, or other causes beyond their control.
Further, the vehicles used in their tours are the full responsibility of the companies or individuals engaged in the conveying of passengers.

5 OBJECTIONS AND COMPLAINTS :

5.1. Should it not be possible to execute a tour as promised or offered, we will make every effort possible without taking liability for success to search for alternatives in order to maintain the objective purpose and character of the tour.

5.2. Should you have any reason for a complaint during the tour, you have to inform AVINSA TIKAL TRAVEL, or one of our Tour Guides, Affiliates, assignees or cooperative agents, immediately. This is a necessary supposition for a claim for refund and will help in most cases for an acceptable solution.

5.3. Your claim for refund together with the proof of the tour guides, affiliates, assignees or cooperative agents has to be received at the AVINSA TIKALTRAVEL head office at the latest 14 days after the termination of the tour in writing. Should you not fulfill with these conditions your claim for refund will be forfeited.

6. CHANGES OF PROGRAMS AND ITINERARY:

Unforeseen conditions may necessitate tour changes and the right is reserved to make such changes or withdraw the tours as deemed advisable.

7. EARLY TERMINATION OF TOUR (PARTIALLY CANCELLED TOUR);

Should you have to partially cancel your tour, AVINSA TIKAL TRAVEL will not be able to refund you for the amount paid. However we will reimburse your for the cancelled services which were not charged to us. We strongly recommend trip cancellation insurance.

8. DOCUMENTS, VACCINATION ETC :

It is your responsibility to be informed about the entry and visa regulations for each individual visited country. AVINSA TIKALTRAVEL can not be held responsible for refusal of visas etc.

JURISDICTION
Present law in Guatemala applies in any case of legal dispute, place of jurisdiction is Flores, Peten, Guatemala.